Refund Policy

1) As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind. Should PPD Performance accept a return, a 17.5% restocking and administrative charge will be implemented and deducted from any refund.

2) You may choose to request a return or exchange if the item has a major problem which prevents it being used for its designed purpose. If the system has been used on the car and is therefore able to be used for it's designed purpose, it cannot be returned, so ensure fitment is correct prior to operating the car with the system installed.  

3) If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you may request a return or exchange. The approval of returns shall be determined by PPD Performance Pty Ltd as to whether the components are repaired or replaced.

4) If a return or claim for damages is to be lodged for an item damaged in transit this must be completed within 14 days of the receipt of goods. Claims for transit damage will not be possible if not made within this timeframe as it exceeds the terms and conditions of the carriers. 

5) We can not accept returns or order cancellations if you change your mind for third party items that are specifically ordered in, produced to order, or assembled to fulfil individual orders. If a return is accepted, at the discretion of PPD Performance, on these products, it will be subject to a restocking charge of that will vary between 17.5% and 25%.

These items include but are not limited to;

• Ironman bullbars and accessories
• Suspension components and lift kits
• Black duck seat covers
• EGR Branded accessories including flares, canopies, roller covers, soft  overs, load shields 
• Cruiser Console interior products
• Emu wing accessories
• Direction Plus Diesel Accessories (including fuel filters and catch cans)
• Electronic accessories 
• Meredith Metalworks Snorkels, airbox's and components

6) Without exception, no returns will be accepted more than 90 days after purchase.  

7) If an incorrect item was sold and/or shipped, or the incorrect price charged, PPD Performance reserves the right to cancel the order. 

8) The responsibility for the return of the item lies with the customer. PPD Performance holds no responsibility for items which are lost or damaged in return transit. Refunds will only be approved for items which return in resalable condition. 

9) For orders cancelled prior to dispatch an admin processing fee of 7.5% is applicable. 

No Products are to be returned to PPD Performance PTY LTD without its written consent – all return requests should be directed to sales@ppdperformance.com.au. All return postage costs are responsibility of the purchaser.

Liability for additional costs

PPD Performance PTY LTD shall not be liable for any expense incurred by the customer in order to remedy any defect in its products. PPD Performance will not cover removal or postage costs required to give effect to this warranty.