Refund Policy

Refund & Return Policy

1. Change of Mind / Incorrect Selection
   As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind.

   • Should PPD Performance accept a return in these circumstances, a 17.5%–25% restocking and administrative charge will be deducted from any store credit issued.

2. Major Faults (Product Defects)
   You may request a return or exchange if the item has a major problem which prevents it from being used for its designed purpose.

   • If the product has been installed and is able to perform its designed purpose, it cannot be returned. Please ensure fitment is correct prior to operating the vehicle.

   • In line with Australian Consumer Law, major faults entitle you to a refund, replacement, or repair.

3. Minor Faults (Product Defects)
   If the fault is not major, PPD Performance will repair the item within a reasonable time.

   • If it cannot be repaired in a reasonable timeframe, you may request a replacement or refund.

   • Whether an item is repaired or replaced will be determined at the discretion of PPD Performance Pty Ltd.

4. Damaged in Transit
   Claims for items damaged in transit must be lodged within 14 days of receipt.

   • Claims made outside this period cannot be accepted, as they fall outside the carriers’ terms and conditions.

5. Third-Party / Special-Order Products
   Returns or cancellations cannot be accepted for third-party items that are specifically ordered in, produced to order, or assembled to fulfil individual orders.

   • Where a return is accepted (at the sole discretion of PPD Performance), it will be subject to a restocking and administrative fee of 17.5%–25%, and any credit issued will be in the form of store credit only.

   These items include, but are not limited to:
       • Ironman bullbars and accessories
       • Suspension components and lift kits
       • Black Duck® Seat Covers
       • EGR branded accessories (flares, canopies, roller covers, soft covers, load shields)
       • Cruiser Console interior products
       • Emu Wing accessories
       • Direction Plus Diesel Accessories (including fuel filters and catch cans)
       • Electronic accessories
       • Meredith Metalworks snorkels, airboxes, and components
       • Clutch kits
       • Psico branded performance products

6. Return Window
   Without exception, no returns will be accepted more than 90 days after purchase.

7. Incorrect Sales / Errors
   If an incorrect item was sold or shipped, or if the incorrect price was charged, PPD Performance reserves the right to cancel the order.

8. Return Responsibility
   The responsibility for returning the item lies with the customer. PPD Performance accepts no responsibility for items lost or damaged in return transit.

   • Refunds (for product faults only) or store credits (for discretionary returns) will only be issued for items returned in resalable condition.

9. Cancellations Prior to Dispatch
   Orders cancelled prior to dispatch incur a 7.5% administrative processing fee.

   • Where cancellation relates to a change of mind or change of customer circumstance, PPD Performance will issue store credit only.

Important:

• No products are to be returned without prior written consent.

• All return requests must be directed to sales@ppdperformance.com.au

• All return postage costs are the responsibility of the purchaser.

Liability for Additional Costs

PPD Performance Pty Ltd shall not be liable for any expense incurred by the customer in order to remedy any defect in its products.

• PPD Performance will not cover removal, installation, or postage costs required to give effect to this warranty.